Automate a decision, not only a click
The useful unit of automation is a business decision with known inputs, outcomes and ownership. Copying an existing sequence of clicks can reproduce the same ambiguity at higher speed.
Exceptions are part of the workflow
External services time out, data arrives incomplete and customers change their minds. A dependable workflow records what happened, assigns the next action and makes recovery safe to repeat.
Measure the handover
Useful automation metrics include completion time, manual intervention rate and unresolved exceptions. These signals show whether the workflow is improving operations or only moving the bottleneck.